After 2019, Guangzhou Icesource Co., Ltd. has once again obtained the "Five-star After-sales Service Certification"!

What is the after-sales service certificate?

"After-sales service certification" is authorized by the National Certification and Accreditation Administration Commission. According to the "Commodity After-sales Service Evaluation System" GB/T27922-2011 issued by the Ministry of Commerce, the service provider's after-sales service ability is evaluated to prove Activities whose services meet the requirements of the relevant standards. The certified enterprises prove that their services are leading in the country and the whole industry.

Evaluation method

The certification process is strictly in accordance with the national standard "Commodity After-sales Service Evaluation System", using on-site evaluation, unannounced service visits, customer experience evaluation, etc., in addition to the evaluation of the corporate headquarters, but also the evaluation of service outlets. Specifically, the meeting will review and inspect the enterprise's product knowledge and cultural publicity, pre-sale notification and commitment to customers, facilities established in service outlets, organization of personnel and resource allocation to achieve services, as well as the services provided by the products, for customers. services provided, etc.

Review project

The after-sales service certification adopts the scoring system and the reviewer evaluation system, which mainly includes 8 individual items (service culture, service system, service system, distribution) at 4 levels (internal conditions of the enterprise, service execution, customer follow-up, and service improvement). 27 indicators of installation, maintenance services, customer complaints, customer management, service improvement) comprehensively evaluate the after-sales level of production-oriented enterprises' products and services.

Evaluation Criteria

The scores are divided into 4 grades according to each evaluation score:

Scores of more than 70 points (including 70 points) are standard-level after-sales service;

Scores above 80 points (including 80 points) are three-star after-sales service;

Scores above 90 points (including 90 points) are four-star after-sales service;

Scores above 95 points (including 95 points) are five-star after-sales service;

CBFI-five-star after-sales service certification

From the above evaluation methods, items and standards, it can be seen that the evaluation method of "After-sales Service Certification" is very strict, involving many evaluation items and high evaluation standards. Most companies can only achieve "three-star after-sales service certification" when they first apply.

When CBFI first applied in 2019, it passed the "five-star after-sales service certification" with a high score of more than 95 points in all items, and passed the "five-star after-sales service certification" again in 2022! It fully shows that the standard and quality of after-sales service of CBFI Refrigeration is far ahead of the industry, and the integrity and professionalism of its service system are at a high level!

As the last link of sales, after-sales service is also an important performance that can best measure the comprehensive strength of an enterprise. Some companies only pay attention to pre-sales service, ignoring the importance of after-sales service. For manufacturing enterprises, the sales of equipment is not only completed when it is delivered to the customer's site, but also responsible for the installation, operation, maintenance, and even secondary sales services of the equipment. Therefore, it has high requirements for the professionalism, experience and service awareness of after-sales service engineers.

Since its establishment in 2010, CBFI has formed a relatively strong after-sales service team. In the decades of development, we have continuously improved the skills and service awareness of after-sales service personnel, and constantly improved and upgraded its after-sales service system.

CBFI 's after-sales service center adheres to the service concept of "every small matter of customers is a major event of CBFI", and is responsible for providing comprehensive after-sales service for customers. It has an online technical service department, an offline technical service department, engineering There are three departments of the Ministry, with a total of 38 people. Among them, more than 2/3 of the engineers have 6-10 years of after-sales service experience, and 1/3 of the engineers have 3-5 years of after-sales experience. In addition, experienced engineers form a training committee to train new engineers. CBFI after-sales engineers have come to serve customers in more than 170 countries and regions around the world.

Today, CBFI after-sales service has become the quality symbol of our company's brand, representing our company's good corporate image and one of our strong competitiveness!